Recommended reading:

Hate-Work: Working Through the Pain and Pleasures of Hate by David W. Augsburger. Available at Amazon
Four Kinds of Moral Inventory by James R.
The F Word: Forgiveness and it's Imitations an interview with David Augsburger
Finding te Freedom in Forgiveness by Juanita Ryan

Making Amends: Atonement in Morality, Law, and Politics by Linda Radzik. Available at Amazon.
Short videos on step 8
Short videos on step 9
Three people talk about making amends